FAQ

Don't worry. You can reset your password by:

1. Clicking 'Log in' on the top right-hand corner.

2. A pop up window will appear, on the bottom right click 'Forgot Password?'.

3. Enter the email address you registered with.

4. You will then receive a confirmation email in response.

5. Follow the steps advised in the email.

Please Note: If you do not receive an email, Please check your spam folder.


Yes. You will need to register with us in order to place an order. By creating an account you will benefit from the following:

1. Tracking your order.

2. Create and lock quotations.

3. Review your order history.

4. Manage your email newsletter preferences.

Free delivery for all orders over £20


You may request order cancellation here. If cancellation option is not available for your order, when you receive the item, you can arrange for a return. If you have any questions, please contact us by telephone 0800 3688 665 or by email support@zoro.co.uk


Information about our Returns/Exchange policy can be found here


We would rather this never happened, but if it does,the easiest way to let us know so that we can sort this out for you is to log into your Zoro Account and to request a refund or replacement in the Orders section. More info can be found here


To view the status of an order and your order history:

1. Login to My Account.

2. Select 'All Orders'.


You will receive a despatch confirmation email with a tracking number once your goods have been shipped. If your order includes multiple products, these might be shipped separately along with multiple tracking numbers. You can also track your order status in My Account.


If you have not received an e-mail, you should first check whether the email is in your spam folder. If this is not the case, then please contact us on 0800 3688 665, Monday - Friday 8.30am-4.30pm, or send us an email via the Contact Us form.

To change your account details, you will need to be logged into 'My Account':

Select Account Details, here you can change/amend the account names, email address and password and email preferences or by e-mailing us at support@zoro.co.uk and requesting preferences to be changed


Visa, Mastercard, Maestro and PayPal. Through PayPal we also accept payments via direct debit, American Express and many other common payment options.


You can contact our Customer Service Team, by telephoning 0800 3688 665 or our Contact Us form. We are open Monday - Friday, 8:30am - 4:30pm


To create a quote, you will need to be logged in:

You can create a list directly from the product page and at checkout.

To can find your created quotes go to 'My Account' - 'Quotations'.

Here you can edit, send and download them.


You can request a replacement or refund through ‘My Account / Orders’.


Some products are sent directly from the manufacturer and are subject to a longer delivery time. Delivery dates are shown on the product page.


Getting in touch is easy, we have a number of ways for you to reach us:
You can call us on 0800 3688 665 between 8:30am and 4:30pm, Monday - Friday.
Or use the Contact Us form to send us an email.