Zoro Terms Of Access
1. About these Terms of Access
1.1 This document, and any terms, conditions, policies and notices linked or referenced from this document (collectively, the 'Terms of Access') set out the terms on which you are granted access to and use our web site at https://www.zoro.co.uk (our 'Site') and any features or functionalities that we make available on the Site.
1.2 It is important that you read and understand these Terms of Access before accessing or using the Site. By using and accessing the Site, you agree to these Terms of Access. If you do not agree to these Terms of Access, please do not use the Site.
1.3 The current version of the Terms of Access contains the only terms and conditions that apply to our relationship with you in respect of your use of our Site.
1.4 Additional terms https://www.zoro.co.uk/info/terms-of-sale apply to the sale and purchase of any products and services available through the Site (the 'Terms of Sale'). You will need to agree to the Terms of Sale before you order any products from our Site. Please read the Terms of Sale carefully before you order any products from our Site.
1.5 We may, from time to time, update these Terms of Access, but the most current version will always be at https://www.zoro.co.uk/info/terms-of-access. Changes will usually occur because of new features being added to the Site, changes in the law or where we need to clarify our position on something. You should review these Terms of Access periodically to ensure that you are familiar with the most recent version. When we change these Terms of Access, we will update the ‘last modified’ date at the top of this page.
1.6 Normally we will try to give you some warning before the new terms become effective; however, sometimes changes will need to be made immediately and if this happens we will not give you any notice. Your continued use of the Site after any changes to these Terms of Access are posted constitutes your agreement to those changes.
2. Information About Us
2.1 The Site is operated by Zoro UK Limited, a company registered in England with company number 12143828 and its registered address at C/O Corporation Service Company (Uk) Limited, 5 Churchill Place, 10th Floor, London, E14 5HU (‘Zoro’, ‘we’, ‘us’ or ‘our’).
2.2 If you would like to contact us, you can write to us by completing this on-site form or call us on 0800 3688 665.
3. Information About You
3.1 Your privacy is important to us. Please read our Privacy Policy (https://www.zoro.co.uk/info/privacy-policy) to understand how we collect, use and share information about you.
4. Your Right to Access The Site
4.1 The materials and content comprising or made available through the Site belong to us or our third party licensors, and we give you permission to use these materials and content for the sole purpose of using the Site in accordance with these Terms of Access.
4.2 Your right to use the Site is personal to you and you are not allowed to give this right to another person. Your right to use the Site does not stop us from giving other people the right to use the Site.
4.3 Unless allowed by these Terms of Access and as permitted by the functionality of the Site, you agree:
(a) not to copy, or attempt to copy any portion of the Site;
(b) not to give or sell or otherwise make available any portion of the Site to anybody else;
(c) not to change, or attempt to change any portion of the Site in any way;
(d) not to look for or access the code of any portion of the Site that we have not expressly published publicly for general use.
4.4 You agree that all confidential information, copyright and other intellectual property rights in the Site belong to us or the people who have licenced those rights to us.
4.5 You agree that you have no rights in or to any portion of the Site other than the right to use it in accordance with these Terms of Access.
4.6 You must be 18 years or older and capable in your country of residence of entering into a legally binding agreement to use the Site.
5. User Accounts
5.1 You do not have to register and create an account to browse the Site. However, in order to order products through the Site and use certain features on the Site, such as viewing your past orders or saved searches, you will need to register and create an account (your ‘User Account’) by entering your email address and creating a password for your User Account. We encourage you to use ‘strong’ passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your User Account.
5.2 You should not use another user’s User Account without permission. When creating your User Account, you must provide accurate and complete information, and you must keep this information up to date. You are solely responsible for the activity that occurs on your User Account, and you must keep your User Account password secure.
5.3 You must notify Zoro immediately of any breach of security or unauthorized use of your User Account. We will not be responsible to you for any losses caused by any unauthorised use of your User Account.
6. Your Content
6.1 We may, from time to time, provide functionalities on the Site that enable you to submit reviews, comments, feedback, pictures, queries and certain other materials (your ‘User Content’) to us. You confirm that any User Content will meet the Rules of Acceptable Use.
6.2 We do not claim ownership of your User Content, and ownership will remain with you and any third party whose content you include in your User Content. Instead, you grant us a worldwide, non-exclusive, royalty-free and perpetual licence to use, copy, reproduce, distribute, adapt, re-format, modify, publish, translate, license, sub-license and otherwise make available the User Content anywhere and in any form for the purposes of providing the Site (including allowing users that you give access to any User Content to view and use your User Content).
6.3 You must ensure that you are able to grant us the above licence for any content owned by a third party that you include in your User Content. You must also ensure that any User Content that you upload does not violate any person's rights under applicable data protection law. You will be responsible to us for any losses we suffer if any of the User Content that you upload to the Site infringes the rights of any other person.
6.4 Our right to use your User Content does not in any way affect your privacy rights. Please see our Privacy Policy (https://www.zoro.co.uk/info/privacy-policy)which provides information on how we use your personal information.
6.5 We have the right to monitor any User Content (including any messages you send to other users) and to reject, refuse or delete any User Content where we think that it breaks any of the Rules of Acceptable Use.
6.6 Zoro receives numerous submissions from various parties and is constantly developing and improving our Site. If your User Content contains any concepts, ideas, materials, proposals, suggestions or feedback relating to Zoro and the Site (your ‘Ideas’), you acknowledge that any implementation or use by Zoro of any incentives or changes to our Site that are the same or similar to your Ideas:
(a) will not be an acknowledgement of the novelty, priority or originality of your Ideas, or any rights you may have in your Ideas; and
(b) will not create any obligation on the part of Zoro to you.
7. Rules Of Acceptable Use
7.1 In addition to the other requirements within these Terms of Access, this section describes specific rules that apply to your use of the Site (the ‘Rules of Acceptable Use’).
7.2 When using the Site you must not:
(a) circumvent, disable or otherwise interfere with any security related features of the Site;
(b) use the Site for commercial purposes, or accept any payment or commission in relation to your use of the Site;
(c) give any false or misleading information, impersonate any person or permit any other person to use the Site under your name or on your behalf unless such person is authorised by you;
(d) use the Site if we have suspended or banned you from using it;
(e) advocate, promote or engage in any illegal or unlawful conduct, including any criminal activity, fraud or money laundering, or conduct that causes damage or injury to any person or property;
(f) promote or advertise any goods or services on the Site;
(g) modify, interfere, intercept, disrupt or hack the Site;
(h) misuse the Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which would harm the Site or the equipment of any user of the Site;
(i) collect any data from the Site other than in accordance with these Terms of Access;
(j) submit or contribute any User Content that contains nudity or violence or is abusive, threatening, obscene, misleading, untrue or offensive;
(k) submit or contribute any User Content that you do not own or have the right to use or otherwise infringe the copyright, trademark or other rights of third parties;
(l) use any User Content in violation of any licensing terms specified by the owner;
(m) submit or contribute any information or commentary about another person without that person's permission;
(n) threaten, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
(o) use any automated system, including without limitation ‘robots’, ‘spiders’ or ‘offline readers’ to access the Site in a manner that send more request messages to the Site than a human can reasonably produce in the same period of time;
(p) retrieve, index, scrape, data mine or otherwise gather any data, content or other materials from the Site; or
(q) reproduce or circumvent the navigational structure or presentation of the Site.
7.3 Failure to comply with the Rules of Acceptable Use constitutes a serious breach of these Terms of Access, and may result in our taking all or any of the following actions (with or without notice):
(a) immediate, temporary or permanent withdrawal of your right to use the Site;
(b) issuing of a warning to you;
(c) legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
(d) disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
7.4 The responses described in paragraph 7.3 are not limited, and we may take any other action we reasonably deem appropriate.
8. Hyperlinks
8.1 The Site may be linked to other sites which are not maintained by Zoro. Zoro is not responsible for the content of or privacy or other policies governing those sites. The inclusion of any link to such sites does not imply endorsement, sponsorship, or recommendation by Zoro of the linked sites. Zoro will not be responsible for links:
(a) from another site to the Site; or
(b) to another site from the Site.
9. Ending Our Relationship
9.1 If at any time you do not feel that you can agree to these Terms of Access or any changes made to the Terms of Access or the Site, you must immediately stop using the Site.
9.2 If you wish to terminate your User Account, you can do so at any time by contacting our customer service team on 0800 009 6761.
9.3 We may immediately end your use of the Site if you break the Rules of Acceptable Use, any other important rule(s), or terms and conditions we set for accessing and using the Site, including these Terms of Access.
9.4 We may also withdraw the Site as long as we give you reasonable notice that we plan to do this.
9.5 If you or we end your use of the Site or we withdraw the Site as described in this section, we may delete your User Content, any other information that you have uploaded to the Site or any other information we hold about you. You will also lose any rights you have to use the Site or to access our content or your User Content. You should therefore ensure that you keep a copy of any information or content you use on the Site, as well as your User Content, as we will not offer you compensation for any losses you might suffer if you lose your rights to access and use the Site or any such information, content or User Content.
9.6 Nothing in this paragraph 9 affects any legal rights you may have under the law of the country in which you are resident.
10. Our Liability/ Responsibility To You
10.1 While we do our best to ensure that the features and functionalities of the Site are of a reasonably satisfactory standard, certain features may rely on networks and connections that are beyond our control. Some of the information provided to you on the Site may also contain content owned or developed by third parties. As we do not own or produce such third party content, we cannot be responsible for it in any way.
10.2 In addition, due to the nature of the Internet and technology, the Site is provided on an ‘as available’ and ‘as is’ basis. This means that we are unable to promise that your use of the Site will be uninterrupted, without delays, error-free or meet your expectations and we do not give any commitment relating to the performance or availability of the Site in these Terms of Access and, to the extent we are able to do so, we exclude any commitments that may be implied by law.
10.3 As a result, in the event of a claim arising out of the provision of the Site, we will not be responsible to you for any financial or other loss that you may suffer as a result of your use of our Site.
10.4 In every case, we will never be responsible for any loss or damage that is not reasonably foreseeable, or that is caused by a failure by you to comply with these Terms of Access.
10.5 The above does not affect your rights under the applicable law of the country in which you are resident, including our responsibility to you for any personal injury or death caused by our negligence.
11. Changes To The Site
11.1 We are always improving and updating the Site and the content that we make available through the Site.
11.2 In order to do this, we may need to update, reset, stop offering and/or supporting a particular part of the Site, any content or information we make available through the Site, or feature relating to the Site. These changes may affect your past activities on the Site, certain features that you use, your User Content and any other information that you submit to or access through the Site, including deleting or resetting any such content or information. We will not be responsible to you for any losses that you may suffer as a result of such content being deleted or reset.
11.3 You agree that a key characteristic of the Site is that changes to the Site will take place over time and this is an important basis on which we grant you access to the Site. Once we have made changes to the Site, your continued use of the Site will show that you have accepted any changes to the Site. You are always free to stop using the Site.
12. Resolving Disputes
12.1 If you have a dispute with us relating to the Site, in the first instance please contact us using the details in paragraph 2 and attempt to resolve the dispute with us informally.
12.2 In the unlikely event that we have not been able to resolve a dispute informally, we will discuss and agree with you the most effective way of resolving our dispute.
12.3 Please note that e-mail communications will not necessarily be secure; accordingly you should not include credit card information or other sensitive information in your e-mail correspondence with Zoro.
13. Notice And Takedown
13.1 Any person may contact us by sending us a notice (an ‘Infringement Notice’) if any content available through the Site infringes their rights. The Infringement Notice should be sent by email to support@zoro.co.uk. Please provide the following information in the Infringement Notice:
(a) your name and contact details;
(b) a statement explaining in sufficient detail why you consider that the content available through the Site infringes your rights or fails to comply with our Rules of Acceptable Use; and
(c) a link to or such other means of identifying the problematic content.
13.2 We will take the action that we believe is appropriate depending on the nature of the Infringement Notice and will aim to respond to you within a reasonable period of time on the action we propose to take.
14. Trademarks
14.1 The trademarks, trade names, product names and logos contained in or used on the Site belong to their respective owners, and the use of any such trademarks shall always be subject to the rights of, and for the benefit of the owner of such trademark.
15. General
15.1 We intend to rely on these Terms of Access as setting out the written terms of our agreement with you for the provision of the Site. Each of the paragraphs of these Terms of Access operates separately. If part of the Terms of Access cannot be enforced then the remainder of the Terms of Access will still apply to our relationship.
15.2 Any contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms.
15.3 We may transfer our rights and obligations under our contract with you to another organisation, and we will do our best to notify you if this happens, but this will not affect your rights or our obligations under the contract.
15.4 If you do not comply with these Terms of Access and we do not take action immediately, this does not mean we have given up any right we have and we may still take action in the future.
15.5 English law will apply to all disputes and the interpretation of these Terms of Access. The English courts will have non-exclusive jurisdiction over any dispute arising from or related to your use of the Site. This does not, however, affect your rights under the law of the country in which you are resident, including (where applicable) having any dispute in relation to your use of the Site heard in the courts of the country you are resident (including the courts of Scotland and Northern Ireland).
Last Updated 20th November 2024
